Taco Cabana – Correcting Inefficiencies

Fiesta Restaurant Group, a company that specializes in the operation of fast-casual ethnic restaurant brands, needed a facility maintenance solution that would provide their Facilities Director with in-depth visibility into their maintenance practices for their North American Taco Cabana and Pollo Tropical locations.



Pizza Huts Success

In May 2012, the executives at Pizza Hut determined that the call center solution it had in place to help manage workflow was not meeting its needs. Operators often felt they were left unaware of what was happening with their facilities and it was difficult to determine who was at fault for the miscommunications — the vendor, the call center or the restaurants.




Wendy’s Management of Technicians

Wendy’s relies on in-house service technicians because of a simple equation: A technician who works for the company and is trained to work on the same equipment will be more productive. However, it’s very expensive to maintain an internal work force like this, and if the team is not manged properly, it’s more cost effective to use outside resources, who are paid only when work is needed. Continue reading

Jack in the Box Call Avoidance Success

Jack in the Box, a Work Order Network power user, has been utilizing Corrigo’s Facility Management solution since 2004. In 2008, Jack in the Box harnessed the true power of Corrigo’s solution by connecting with their Service Providers over the Work Order Network, giving Jack in the Box complete visibility into facilities operations. Currently, Jack in the Box manages the repair and maintenance of over 550 corporate restaurants and are in the process of integrating 350 Qdoba corporate restaurants across the country from a Service Center located in Phoenix, AZ.