The Winter 2014 Release includes changes to: the customer portal, reporting and various other accounting functions, IVR, Billing & Accounts settings, and much more! Continue reading
Category Archives: What’s New?
Jack in the Box Call Avoidance Success
Jack in the Box, a Work Order Network power user, has been utilizing Corrigo’s Facility Management solution since 2004. In 2008, Jack in the Box harnessed the true power of Corrigo’s solution by connecting with their Service Providers over the Work Order Network, giving Jack in the Box complete visibility into facilities operations. Currently, Jack in the Box manages the repair and maintenance of over 550 corporate restaurants and are in the process of integrating 350 Qdoba corporate restaurants across the country from a Service Center located in Phoenix, AZ.
El Pollo Loco’s Warranty Savings
Having grown to over 170 corporately managed locations across five states, EL Pollo Loco facility management decided it was time to get ahead of the curve and apply some new technology to their processes. “Facility management will always include a reactive element, particularly in the restaurant business,” said Dan Milojevich, Director of Facilities. “But that doesn’t mean that you have to resign yourself to a ‘fire-fighting’ mode of operations, even for break/fix work.” Continue reading
Refrigerant Tracking
If your business uses refrigerant, the Environmental Protection Agency (EPA) has established compliance guidelines for tracking refrigerant use within your organization.The Work Order Network refrigerant tracking system tracks your refrigerant usage, leakages, and response times to leakages for EPA compliance. Your internal technicians are also proactively required to enter in refrigerant information, if applicable, prior to completing a work order.
For the Refrigerant Tracking Detailed Set-Up & User Guide, Click Here
Wendy’s Leveraging The Work Order Network
Wendy’s relies on in-house service technicians because of a simple equation: A technician who works for the company and is trained to work on the same equipment will be more productive. However, it’s very expensive to maintain an internal work force like this, and if the team is not manged properly, it’s more cost effective to use outside resources, who are paid only when work is needed. Continue reading
