Jack in the Box Call Avoidance Success

Jack in the Box, a Work Order Network power user, has been utilizing Corrigo’s Facility Management solution since 2004. In 2008, Jack in the Box harnessed the true power of Corrigo’s solution by connecting with their Service Providers over the Work Order Network, giving Jack in the Box complete visibility into facilities operations. Currently, Jack in the Box manages the repair and maintenance of over 550 corporate restaurants and are in the process of integrating 350 Qdoba corporate restaurants across the country from a Service Center located in Phoenix, AZ.

 

 
 

 

El Pollo Loco’s Warranty Savings

Having grown to over 170 corporately managed locations across five states, EL Pollo Loco facility management decided it was time to get ahead of the curve and apply some new technology to their processes. “Facility management will always include a reactive element, particularly in the restaurant business,” said Dan Milojevich, Director of Facilities. “But that doesn’t mean that you have to resign yourself to a ‘fire-fighting’ mode of operations, even for break/fix work.” Continue reading

How to Add and Use Service Warranties

Service Warranty  – a guarantee on work performed by a service provider. A facilities management group, for example, might have a warranty stating that any work they do is guaranteed for thirty days. If the item worked on breaks down within thirty days of the provider doing work on it, the provider will make repairs free of charge. Continue reading