Fiesta Restaurant Group, a company that specializes in the operation of fast-casual ethnic restaurant brands, needed a facility maintenance solution that would provide their Facilities Director with in-depth visibility into their maintenance practices for their North American Taco Cabana and Pollo Tropical locations.
Recently, Corrigo began providing multisite management services to Pluckers Restaurants, helping the chain establish improved multisite communication and greater accountability for work orders and invoicing.
In May 2012, the executives at Pizza Hut determined that the call center solution it had in place to help manage workflow was not meeting its needs. Operators often felt they were left unaware of what was happening with their facilities and it was difficult to determine who was at fault for the miscommunications — the vendor, the call center or the restaurants.
Jack in the Box, a Work Order Network power user, has been utilizing Corrigo’s Facility Management solution since 2004. In 2008, Jack in the Box harnessed the true power of Corrigo’s solution by connecting with their Service Providers over the Work Order Network, giving Jack in the Box complete visibility into facilities operations. Currently, Jack in the Box manages the repair and maintenance of over 550 corporate restaurants and are in the process of integrating 350 Qdoba corporate restaurants across the country from a Service Center located in Phoenix, AZ.